Esther Mahlahla

Dedicated Receptionist & Administrative Professional

Bulawayo, ZW.

About

Highly dedicated and detail-oriented Receptionist and Administrative professional with over 3 years of experience in front desk operations, customer service, and records management. Proven ability to efficiently manage high-volume inquiries, streamline administrative processes, and provide exceptional support in dynamic environments. Successfully enhanced youth engagement through targeted outreach, demonstrating strong organizational skills and a professional demeanor.

Work

Bulawayo Public Library

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Assistant Librarian

Bulawayo, , Zimbabwe

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Summary

Managed comprehensive front desk operations and library resources, ensuring efficient service delivery and fostering community engagement for a public library.

Highlights

Managed front desk operations, consistently providing courteous service and assisting over 100+ patrons daily, significantly enhancing visitor experience and satisfaction.

Streamlined library material organization and circulation processes, accurately updating member records to improve resource accessibility and operational efficiency.

Developed and implemented targeted youth outreach programs, successfully increasing youth engagement by 2% and fostering community participation in library activities.

Oversaw seamless daily library operations, including meticulous opening/closing procedures, proactive incident reporting, and effective coordination of community events.

Fostered collaborative relationships with internal departments, external partners, and the public, optimizing information flow and resource utilization.

Education

Bulawayo Polytechnic College

Bulawayo, , Zimbabwe
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National Certificate Library and Information Sciences

Matinunura High School

O'Level Certificate General Studies

Skills

Administrative & Front Desk

Reception, Call Handling, Filing, Document Management, Data Entry, Appointment Scheduling, Coordination, Office Supply Inventory, Office Ordering.

Customer Service

Client-Facing Communication, Problem-Solving, Conflict Resolution, Professional Phone Etiquette, Email Etiquette.

Technical Proficiency

Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Library Management Systems, Email Systems, Calendar Systems.

Professional Attributes

Highly Organized, Dependable, Interpersonal Skills, Communication Skills, Confidential Information Handling, Quick Learner, Proactive, Team Player.